🗞️Managing Subscriptions
How to make changes to your subscription
Flexible Subscription Options
You are always in control of your subscription through our customer portal, and we offer flexible subscription management options. Click on Account and enter the email address used to purchase the E5 Trading indicator suite in the customer portal pop-up menu. Enter your password if you set one up; otherwise, check your email for the one-time password required to access the customer portal. It may take a few minutes to arrive.
In the customer portal, you can select your active subscription and make changes. The options available are Edit Subscription and Cancel Subscription. You may also change your account information, payment method, view your billing history, and download invoices for any previously completed payments or refunds.
Customer Portal Walkthrough
Select Account from the E5 Trading website header bar.
Enter your email address to log in.
Enter your Password for your account if you set one up.
If you did not set up a password, then a One Time Password [OTP] will be sent to your email.
Select the active subscription [e.g., E5 Trading Indicator Suite (Monthly)] to edit or cancel your subscription, or select one of the options to change your Account Information, Billing Address, Payment Method, or review and download your previous Billing History.
Select Edit Subscription or Cancel Subscription.
Select CHANGE to edit your subscription billing frequency, or add a coupon code.
Change the billing frequency of your subscription [e.g., change from Monthly to Quarterly] at any time.
In the Cancel Subscription menu, select a reason for cancellation and provide feedback. You may cancel your subscription at any time, and you will retain access to the indicator suite and Discord until the your active subscription term runs out.
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